During this holiday season, people get overwhelmed with preparing or celebrating with friends and family. It’s easy to forget to take the time to reflect on the passing of the year or its blessings. For the past two years, Americans and people worldwide have had to take on a multitude of challenges because of the pandemic. It’s been hard at times for every one of us as the coronavirus response upended everything. People are still dealing with illness and stress from COVID-19. Yet, with perseverance, we have made it through to this point. So we think it’s worth it to look back and say, “Thank you” to you, our customers.
While 2020 was a whirlwind ride, 2021 will also be one for the history books. As businesses opened again after lockdowns were lifted, they had to deal with shortages of labor and supplies. The American supply chain has been strained since February of 2020, but some goods and materials are much harder to find. This impacts the ability of businesses to keep up the same level of customer service.
Bond Products has been affected by supply chain issues as well, but our customers have continued to be supportive, and we appreciate the feedback that we receive from them, like this review left online from Zack:
“I’m not normally one to leave reviews, but these guys earned it. I was hesitant to place an order for what I needed because I wasn’t sure if it was the right product. I finally called the number on their website, expecting the typical 800-number customer service. To my surprise, a real person picked up the phone on the second ring, understood my questions, and transferred me to someone who was familiar with the exact products I was buying. They were able to answer my questions and concerns very quickly! I then placed my order and figured I would have everything within a few days. WRONG AGAIN. My order was picked and packed immediately, shipped that afternoon, and arrived at my door the next day. I’d give these guys 10 stars if I could. Very much looking forward to giving them more of my business!”
As a smaller, family owned and operated business, we at Bond try our best to provide an ever expanding catalog of great products to our customers along with exemplary customer service. It’s very nice to hear when we have succeeded, and we appreciate every review our customers leave. Many of our customers own their own businesses, so they know what the challenges of maintaining “business as usual” are. We hope that the products we supply have helped you to have the flexibility necessary to survive and thrive in the current economy.
We at Bond Products would like to say thank you to you for your loyalty and your patience. We can’t know yet what is in 2022, but we will all meet it together. We wish all of you a very Merry Christmas and a Happy New Year!